Twenty-four (24) hours’ notice is required when cancelling or rescheduling a 1-on-1 tutoring session. To reschedule a 1-on-1 tutoring session, the student must use the link provided in the appointment confirmation email. This link is available up to twenty-four (24) hours prior to the start of the session.
The Student forfeits all sessions which are not cancelled within the 24-hour notice period.
No refunds or reduction in future month’s fees are issued for sessions cancelled by the student or the tutor.
In cases where a tutor is unable to attend a 1 on 1 tutoring session, this will be rescheduled to a time agreed upon by both student and tutor. The student understands and agrees that another tutor may also be assigned to conduct the session.
Group sessions missed by the student cannot be made up or refunded.
Refunds will not normally be issued if a student decides to unenroll from our program.
Administrative fees, including but not limited to application/registration fees, assessment fees, course setup fees & late payment fees are non-refundable.
For courses on our website learn.mathful.co with one-time payments, no refund can be issued after purchase due to the short nature of these courses.
For any subscription-based product on our website learn.mathful.co or connect.mathful.co, it is understood that the recurring subscription must be cancelled before the next billing period in order to avoid subsequent charges. A refund is only possible if requested within seven (7) days of payment. After this no refund is possible.
In a case where it is decided that a refund is applicable, the refund will be subject to an 8% processing fee.
Where applicable, refunds should be requested by sending an email to [email protected].
